Deliveries

Orders

Any order placed after 1pm may not be processed the same day and may be allocated for the following days’ schedule. Orders placed on Saturday or Sunday will be processed on the next working day.

Economy service

This is our standard method of delivery. Your goods will typically be delivered to you within 3 working days. Deliveries are made between 8.30am and 5.30pm, Monday to Friday.

Next Day service

This service typically gets your order delivered next working day. Deliveries are made anytime between 8.30am and 5.30pm, Monday-Friday.

Timed service
AM or PM deliveries can be specified. There is an extra charge of £15 for the total consignment.

Saturday delivery
Saturday deliveries can be accommodated for an additional £45 for the entire consignment. Saturday deliveries are made between 8.00am and 12.00pm

Excluded areas

We are unable to deliver to some remote locations. Our system is pre-programmed with all the postcodes we deliver to. If yours is not available, please call to discuss.

Delivery of goods

Delivery costs will be provided at the time of purchase and will form part of the purchase price. Delivery charges vary depending on postal codes. All consignments are delivered on pallets. Each pallet has a limit of 1000kg. If the total weight of an order is above 1000kg, the remaining items will be allocated to one or more pallets. Each pallet incurs an individual charge. Charges calculated using the delivery service requested plus any additional services (Timed and Saturday delivery). Due to numerous factors, we will only provide estimated delivery dates although we use all reasonable efforts to deliver the goods at the time specified. Our carrier will typically call you on the day of delivery to make arrangements for the delivery of your goods.

Receiving of goods

The buyer or the buyer’s representative must be present at the delivery address on the specified date. If no one is present at the time of delivery, the goods will be retained by the haulage contractor and returned to the nearest depot until we receive further instruction. A re-delivery charge will be added to the cost of the goods to cover additional haulage.

Late Delivery

If we fail to make delivery on the specified delivery date this shall not constitute a breach of our terms and conditions and we will not accept any liability for any cost incurred due to late delivery.

Delivery Vehicle

All deliveries are made using a tail lift vehicle. Delivery will generally be kerbside depending on the vehicle used and the access to site. If there are access problems such as uneven ground, narrow lane and driveway or overhanging trees, the goods will be left in the nearest easily accessible and safe access point for the address stated. The delivery driver is not able to help you move the goods from the point of delivery to any other part of your property.

Damage During Transit/Shortfall of Goods

The buyer shall inform the seller immediately if any of the goods have been damaged during haulage, or there is any shortfall in the order by noting this on the delivery note provided by the haulage contractor. The seller will only replace damaged tiles if the total amount is greater than 5% of the total order. Photographic evidence of any damage will be required to aid with any insurance claim against the haulage contractor.